Money-back Guarantee and Refund Policy

While customers are encouraged to fully evaluate the software prior to purchasing a software license, customer satisfaction is our utmost priority. This is why we offer a completely honest and hassle-free money-back guarantee.

Money-back guarantee

All products, with a few exceptions mentioned below, are eligible for return within 30 days of the purchase date. If you are not completely satisfied with the product, you may return it for a prompt refund regardless of the reason for your dissatisfaction.

Exceptions

Following items are not refundable:

  • Backup CDs and associated delivery fees
  • Any bank transfer or transaction fees
  • Licenses that allow use of the software on more than 3 computers
  • Licenses that cost more than $100 USD
  • Licenses that are purchased by means of micropayments (e.g. SMS-licenses)

Limitations

Each customer can receive:

  • Only one refund per calendar year
  • Refund for only one product per calendar year (customer can choose)

Requesting a refund

Before requesting a refund, you must uninstall all copies of the software.

To request a refund, please contact us. In your message you should explain what the problem was and why you want to return the license. Include your order number, name and e-mail address. The order number can be found in the order confirmation e-mail.

Once your request has been received and confirmed, we will send our consent for processing the refund to our payment processing company. We will contact you by email to confirm the refund process has been initiated.

Your refund will be credited to the credit card or PayPal account charged during your original transaction. The actual transfer of funds usually takes no more than two weeks. In most cases the refunded amount is available within a few business days.

Important notes

All refunds, as applicable, will be provided by either ShareIt or Avangate. These are the authorized e-commerce merchants of Blumentals Software.

Order processing fee of up to 10% of the order amount may be subtracted from the refund amount. This fee covers the order processing charge collected by our e-commerce merchant and is not refundable.

Blumentals Software reserves the right to change the terms of this money-back guarantee and refund policy at any time without a prior notice.