How do I get and install my free upgrade?
If you are eligible for a free upgrade:
- Open the License Key Retrieval form.
- Fill-in the form and specify the new product title you are upgrading to (not the old product title that you purchased). If you do not specify the product title then you will also receive download information for all other products that you have purchased, including old versions.
- Request your activation info.
- It may take up to a week after the initial release before we update our records and enable you to retrieve your free upgrade.
- You cannot activate new version with old version key. Your new activation key is different.
What if my key never arrives?
It can take up to a few hours for the product info to arrive, although in most cases it should arrive within 5 minutes.
- Make sure, you have requested your new key as described above. It is not sent automatically.
- Make sure that messages sent from blumentals.net are not blocked by your spam protection.
- If you have successfully requested your new license key, but it has not arrived within 4 hours, please try again or contact our support team.